Last updated: February 01, 2026

At Vandana Jewels, we want your shopping experience to be smooth, transparent, and worry-free. Please read our Returns and Shipping policy carefully so you know exactly what to expect when you shop with us.

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SHIPPING INFORMATION

We offer secure and reliable shipping for all jewellery orders placed with Vandana Jewels.

Shipping Coverage
– We currently ship across India.
– International shipping may be available on request.

Order Processing
– Orders are usually processed within 2–5 business days after confirmation.
– Customized or made-to-order jewellery may require additional processing time.

Delivery Time
– Standard delivery: 3–7 business days after dispatch, depending on your location.
– Delivery timelines may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges
– Shipping charges, if applicable, will be shown clearly at checkout.
– Free shipping may be offered during promotions or on selected orders.

Secure Packaging
All jewellery is packed securely to ensure it reaches you in perfect condition.

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ORDER TRACKING

Once your order is shipped, you will receive tracking details via email or SMS so you can follow your delivery.

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RETURNS POLICY

Due to the nature of jewellery and hygiene considerations, returns are accepted only under specific conditions.

Eligible Returns
Returns are accepted if:
– You received a damaged or defective product
– You received the wrong item

In such cases, please inform us within 48 hours of delivery.

Non-Returnable Items
We do not accept returns for:
– Customized or made-to-order jewellery
– Items showing signs of wear, alteration, or damage after delivery
– Products without original packaging or invoice
– Earrings or pierced jewellery (for hygiene reasons)

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RETURN PROCESS

To request a return:
1. Email us at Contactus@vandanajewels.com within 48 hours of delivery
2. Share your order number, invoice, and clear photos of the issue
3. Our team will review and guide you through the next steps

Items sent back without prior approval will not be accepted.

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REFUNDS

– Once the returned item is received and inspected, we will notify you.
– Approved refunds will be processed within 7–10 business days.
– Refunds will be issued to the original payment method used during purchase.

Please note:
– Shipping charges (if any) are non-refundable.
– Refund timelines may vary depending on your bank or payment provider.

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EXCHANGES

We currently do not offer direct exchanges. If eligible, you may return the item and place a new order.

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CANCELLATIONS

– Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.
– Once an order is shipped, it cannot be cancelled.

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DAMAGED PACKAGES

If the outer package appears tampered with or damaged:
– Do not accept the delivery
– Inform the delivery partner immediately
– Contact us with photos and order details

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NEED HELP?

We’re always happy to help.

Email: Contactus@vandanajewels.com
Store: Vandana Jewels, Bangalore – Karnataka

Thank you for shopping with Vandana Jewels. We truly appreciate your trust and support.